Faculty Service Delivery Processes

English Service Delivery Charter

Kiswahili Service Delivery Charter


The University of Nairobi Service Delivery Charter

English Service Charter

Kiswahili Service Charter

Audio visual version 


The mandate of the Faculty is to coordinate the implementation of University policies and programmes in the Faculty of Business and Management Sciences

Like most dynamic Faculties, the Faculty of Business and Management Sciences is faced with challenges which it continues to systematically address within the context of its vision and mission. Our firm commitment to quality service remains hinged on the observance of the rule of law, skilled human resource, hard work, transparency, accountability, fairness and timely service delivery.

The Faculty adheres to the tradition of excellence in teaching and learning, research, scholarship, consultancy, community service, good governance and management. This Service Charter is a commitment by the Faculty to deliver quality service to our students, staff, research collaborators, donors, stakeholders and the public at large.

Your feedback on this Service Charter will enable us improve on our service delivery.