HANDLING AND MANAGEMENT OF ENQUIRIES IN THE FACULTY: USE OF THE UON HELPDESK SYSTEM
The faculty in its efforts towards service delivery excellence through continuous improvement is launching the University of Nairobi Helpdesk System initially as a pilot
project to help manage and track service enquiries. The UoN Helpdesk System is designed to receive, track and keep all necessary persons informed of the query status
until it is resolved.
Enclosed is a list of emails for various services for your use. Direct your queries as indicated on the correct helpdesk email address using your UoN email address. Attach